These Terms and Conditions (“Terms”) govern the use of the website www.fendena.com and the purchase of products from fendena LLC (“we,” “us,” “our”). By accessing or using our website, you agree to comply with these Terms. If you do not agree with these Terms, you should not use our website or purchase products from us.

1. General Information

2. Eligibility

You must be at least 18 years of age to purchase products on our website or use any services we offer. By using our website, you confirm that you meet the age requirement.

3. Account Registration

To make purchases on our website, you may be required to create an account. When registering, you must provide accurate and complete information. You agree to update your account information to ensure it remains accurate. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

4. Product Information and Availability

We strive to provide accurate descriptions, images, and prices for our products. However, we do not guarantee that all content on our website is complete, accurate, or error-free. Product availability is subject to change without notice, and we reserve the right to limit the quantity of items sold. We may also modify or discontinue products at our discretion.

5. Orders and Payment

When you place an order on our website, you are making an offer to purchase the products in your cart. We reserve the right to accept or reject your order for any reason, including availability or pricing issues.

  • Pricing: All prices are listed in U.S. Dollars (USD) unless otherwise stated. We reserve the right to adjust prices due to errors or changes in costs.
  • Payment: We accept various forms of payment, including credit/debit cards and other payment methods. All payments are processed securely, and your payment details are handled in compliance with our Privacy Policy.

6. Shipping and Delivery

  • Shipping: We offer worldwide shipping. Shipping fees and delivery times vary based on your location. Shipping costs will be displayed during checkout.
  • Customs and Import Duties: For international orders, including those from the European Union, customs duties, taxes, and import fees may apply, depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the product price or shipping fee.
  • Delivery Times: Estimated delivery times are provided at checkout but are not guaranteed. We are not responsible for delays caused by third-party shipping carriers or customs processes.

7. Returns and Refunds

We want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a return and refund policy under the following conditions:

  • Return Period: You may return most new, unopened items within 30 days of receiving your order.
  • Condition: Products must be unused, undamaged, and in the original packaging.
  • Return Process: To initiate a return, please contact us at [email protected] with your order details.
  • Refunds: Refunds will be issued to the original payment method after we receive and inspect the returned item. Refund processing may take up to 10 business days.

Certain items, including custom-made or clearance items, may not be eligible for return or refund.

8. Product Warranties and Disclaimers

We make no warranties or representations regarding the suitability, reliability, or accuracy of the products sold on our website. All products are provided “as is” without warranty of any kind, either express or implied. We are not liable for any damages arising from the use of our products, including but not limited to personal injury, property damage, or loss of data.

9. Intellectual Property

All content on our website, including text, images, logos, and product designs, is the property of fendena LLC or its licensors and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any of this content without our written consent.

10. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal data are governed by our Privacy Policy. We comply with data protection regulations, including the General Data Protection Regulation (GDPR) for European Union customers and the applicable privacy laws for U.S. residents.

11. Cookies Policy

We use cookies to enhance your experience on our website. By using our site, you consent to our use of cookies as outlined in our Privacy Policy. You can manage your cookie preferences through your browser settings.

12. User Conduct

You agree not to use our website for any unlawful or prohibited purpose. You may not:

  • Engage in fraudulent activities.
  • Interfere with or disrupt the operation of our website or server.
  • Upload or transmit harmful materials such as viruses or malware.
  • Use our website to harass or harm others.

We reserve the right to suspend or terminate your account or access to our website if we believe you have violated these Terms.

13. Limitation of Liability

To the fullest extent permitted by law, fendena LLC is not liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our website, products, or services. This includes, but is not limited to, any damages resulting from errors, omissions, or interruptions in service.

14. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the United States. For customers in the European Union, these Terms are subject to the laws of the European Union regarding consumer protection rights. In the event of any dispute, we encourage you to contact us first to resolve the issue. If a resolution cannot be reached, you may seek legal remedies through appropriate dispute resolution methods.

15. United States Consumer Rights

For customers residing in the United States, you have certain rights under federal and state consumer protection laws. These rights include, but are not limited to, the right to a refund or replacement for defective products and the right to file complaints with relevant consumer protection agencies.

16. European Union Consumer Rights

For customers residing in the European Union, you have additional rights under the GDPR and other consumer protection laws. You are entitled to a 14-day cooling-off period during which you can return goods for a full refund, subject to certain conditions. Please see our Privacy Policy for more information on data protection and your rights under the GDPR.

17. Changes to These Terms

We may update these Terms from time to time. When changes are made, the revised version will be posted on our website with an updated “Last Updated” date. By continuing to use our website after the changes, you agree to be bound by the updated Terms.