Thank you for shopping with fendena llc! We strive to provide our customers with a smooth and reliable shopping experience. Below, you’ll find detailed information about our shipping policies.

1. Shipping Areas

We proudly offer worldwide shipping to our customers. Whether you’re in the United States, European Union, or any other region, we aim to get your order to you as quickly and safely as possible.

2. Shipping Fees

  • Free Shipping: We offer free shipping on all orders over US$35 to most destinations worldwide.
  • Standard Shipping: For orders under US$35, a standard shipping fee of US$7.00 will apply.

Shipping fees are calculated during the checkout process and are based on the destination and weight of your order.

3. Processing Time

  • All orders are processed within 2 business days of receipt, Monday through Friday, excluding weekends and public holidays.
  • Once your order is processed and ready for shipment, you will receive a confirmation email along with tracking information.

4. Estimated Delivery Times

  • United States: Delivery usually takes 15-20 business days from the date of shipment.
  • European Union: Delivery usually takes 15-20 business days from the date of shipment.
  • Other International Destinations: For all other countries, delivery usually takes 20-25 business days from the date of shipment.

Please note that these delivery times are estimates, and actual delivery may vary based on customs clearance, local postal services, and other factors outside of our control.

5. Shipping Methods

We use reliable international carriers to ship your orders. Depending on the destination and size of the package, we may use different carriers, including but not limited to:

  • USPS (United States)
  • Royal Mail (United Kingdom)
  • DHL
  • UPS
  • Local courier services (varies by region)

We ensure that all shipments are tracked, and you will receive tracking information once your order has been dispatched.

6. Packaging and Handling

We take great care in packaging your products to ensure that they arrive in perfect condition. All items are securely packed with protective materials to minimize the risk of damage during transit.

While rare, if your package is damaged during transit, please contact us immediately, and we will assist you in resolving the issue.

7. Customs and Import Duties

  • For international orders (including the European Union), customs duties, taxes, and import fees may apply. These charges are the responsibility of the customer and are not included in the price of the products or the shipping fees.
  • We advise customers to check their local customs regulations to understand the potential costs before making a purchase.

8. Order Tracking

Once your order has been dispatched, you will receive an email with tracking information. You can use this information to monitor the progress of your shipment. Please note that tracking updates may take 24-48 hours to appear once the package is shipped.

9. Shipping Delays

While we make every effort to ensure timely delivery, please understand that shipping delays can occasionally occur due to factors such as:

  • High demand during holidays or promotional periods
  • Weather conditions or natural disasters
  • Customs processing and inspections
  • Shipping carrier delays

If your order is delayed beyond the estimated delivery time, please contact us, and we will investigate and provide you with an update.

10. Lost or Missing Packages

In the unlikely event that your package is lost or missing, please contact us as soon as possible. We will work with the shipping carrier to locate your package and resolve the issue. While we cannot be held responsible for lost packages once they have been marked as delivered by the carrier, we will do our best to assist in finding a solution.

11. Returns and Exchanges

If you wish to return or exchange an item, please refer to our Return and Refund Policy. Shipping costs for returns are the responsibility of the customer, except in cases of damaged or defective items.

12. Customer Support

If you have any questions about shipping, or if you encounter any issues with your order, please don’t hesitate to contact us at:

We are here to assist you and ensure that your shopping experience with us is as smooth as possible.

13. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in shipping carriers, fees, or processing times. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly.

Thank you for choosing fendena llc for your shopping needs! We appreciate your business and look forward to serving you.