At fendena llc, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we offer free returns and exchanges under the conditions outlined below. Please read our full Refund and Returns Policy to understand how the process works.

1. Eligibility for Returns and Exchanges

You may return or exchange items within 30 days of receiving your order, provided that:

  • The item is unused, in original condition, and in its original packaging.
  • The item is not damaged or stained due to customer handling.
  • You have proof of purchase (receipt or order number).
  • Items that are custom-made, final sale, or on clearance may not be eligible for return or exchange. Please check the product details before purchasing.

2. Free Returns and Exchanges

We offer free returns and exchanges for most items. However, customers are responsible for the shipping costs associated with the return or exchange. You will need to ship the product back to us at your own expense. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of your item.

  • Return shipping cost: The customer is responsible for covering the cost of return shipping.
  • Exchange shipping: If you are exchanging an item, we will cover the shipping cost for sending the new item to you, but you are responsible for the return shipping of the original item.

3. Condition of Returned Items

To be eligible for a refund or exchange, returned items must meet the following conditions:

  • Unused: The item should be unworn, unwashed, and in its original condition.
  • No damages: The item should not be damaged, stained, or altered in any way.
  • Original packaging: The product must be returned in its original packaging with all original tags and accessories.
  • Original receipt or order number: Proof of purchase is required to process your return or exchange.

We reserve the right to reject returns or exchanges that do not meet these criteria.

4. Customs Duties and Taxes

For international customers, including those in the European Union and other regions, please note the following:

  • Customs duties and import taxes: These charges are the responsibility of the customer. If customs duties are incurred during the return or exchange process, the customer will be responsible for paying these fees.
  • Receiving the goods: Customers are required to pay any applicable customs duties upon receiving the returned or exchanged item. If you refuse to pay customs duties and the package is returned to us, we cannot issue a refund or exchange for the returned item.
  • Returned items: We cannot be held responsible for any delays or issues related to customs clearance.

5. Refund Process

Once we receive your returned item and verify that it meets the eligibility criteria, we will process your refund. Refunds will be issued to the original payment method used during the purchase.

  • Processing time: Refunds are usually processed within 5-10 business days after we receive the returned item. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
  • Partial refunds: If the returned item is not in its original condition, damaged, or stained, we may issue a partial refund based on the condition of the item.

6. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [email protected] or call (303)-613-0839. Include your order number, the item(s) you wish to return or exchange, and the reason for the return.
  2. Return Authorization: Once we have received your request, we will provide you with a return authorization and detailed instructions on how to send the item back to us.
  3. Ship the Item: Carefully pack the item in its original packaging and send it to the address provided. Please ensure the item is securely packaged to prevent damage during return shipping.
  4. Tracking: If you choose to return the item via a trackable shipping service, please share the tracking number with us for monitoring purposes.

7. Non-returnable Items

Certain items are not eligible for return or exchange under the following conditions:

  • Final sale items or heavily discounted items
  • Custom-made or personalized items
  • Hygiene-related products (e.g., undergarments, socks) for health and safety reasons
  • Products that have been usedwashed, or altered by the customer

8. Exchanges

If you would like to exchange an item for a different size, color, or style, we will be happy to assist you. To ensure the exchange is processed smoothly, please contact us as soon as possible to confirm availability of the desired item.

  • For exchanges, the customer will be responsible for the return shipping costs, but we will cover the shipping cost for sending the exchanged item.

9. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at [email protected]. We will work with you to resolve the issue by either offering a replacement or issuing a full refund, including return shipping costs in the case of defective items.

Please provide clear photos of the damaged or defective item and any related packaging materials so we can better assist you.

10. Customer Support

If you have any questions about our Refund and Returns Policy or need assistance with a return or exchange, please contact us:

  • Email[email protected]
  • Phone: (303)-613-0839
  • Address: 732 Zion St, Aurora CO 80011, US

Our customer service team is here to assist you and ensure a smooth process for your return or exchange.

11. Changes to This Policy

We may update or modify our Refund and Returns Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly.

Thank you for shopping with fendena llc! We are committed to providing you with high-quality products and excellent customer service.