1. What is your return and exchange policy?
We offer free returns and exchanges for most items. However, customers are responsible for the return shipping cost. Items must be unused, in original condition, and in their original packaging. Please refer to our Refund and Returns Policy for complete details.
2. How long do I have to return or exchange an item?
You can return or exchange items within 30 days of receiving your order, as long as they meet our return eligibility criteria (unused, undamaged, etc.).
3. Are there any items that cannot be returned or exchanged?
Certain items are non-returnable, including:
- Final sale items or heavily discounted products
- Custom-made or personalized items
- Hygiene-related products (e.g., socks, undergarments)
Please check the product details before purchasing to ensure it is eligible for return or exchange.
4. How do I initiate a return or exchange?
To start a return or exchange, contact us at [email protected] or call (303)-613-0839. Provide your order number and the reason for the return or exchange, and we will guide you through the process. We will send you a return authorization and instructions on how to send the item back.
5. Do I need to pay for return shipping?
Yes, customers are responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safety of your return package.
6. Do you offer free shipping?
Yes, we offer free shipping for orders over US$35 to most locations worldwide. For orders under US$35, a standard shipping fee of US$7.00 will apply.
7. How long will it take for my order to arrive?
- United States: Delivery usually takes 15-20 business days.
- European Union: Delivery usually takes 15-20 business days.
- Other International Destinations: Delivery usually takes 20-25 business days.
Please note that these are estimated delivery times, and actual delivery may vary based on customs processing or shipping carrier delays.
8. Do you ship internationally?
Yes, we ship worldwide! We deliver to customers in the United States, European Union, and many other regions. Shipping fees and delivery times may vary depending on your location.
9. Will I be charged customs duties or taxes for international orders?
Yes, for international orders, including the European Union, customs duties, taxes, and import fees may apply. These charges are the responsibility of the customer and are not included in the product price or shipping fee.
10. How do I track my order?
Once your order is processed and shipped, you will receive an email with tracking information. You can use the tracking number provided to monitor your shipment’s progress.
11. What should I do if my package is lost or damaged?
If your package is lost or damaged during transit, please contact us immediately. We will work with the carrier to locate the package or provide assistance with resolving the issue. For damaged items, please provide photos of the damage, and we will assist with a refund or replacement.
12. What payment methods do you accept?
We accept a variety of payment methods, including major credit and debit cards. Payments are processed securely to ensure your information is protected.
13. Can I change my order after it has been placed?
Once an order is placed, we are unable to make changes to it. If you need to cancel or modify your order, please contact us as soon as possible, and we will try our best to accommodate your request before the order is processed.
14. Do you offer gift cards?
Currently, we do not offer gift cards, but we may consider this option in the future. Stay tuned for updates!
15. How do I contact customer service?
If you have any questions or need assistance with your order, please feel free to reach out to us:
- Email: [email protected]
- Phone: (303)-613-0839
- Address: 732 Zion St, Aurora CO 80011, US
Our customer service team is here to assist you and ensure that your shopping experience is as smooth as possible.
16. How do I know if my order has been successfully placed?
Once your order is placed, you will receive an order confirmation email with all your order details. If you do not receive this email, please check your spam folder or contact us for confirmation.
17. Can I exchange an item for a different size or color?
Yes, we offer exchanges for different sizes or colors. Please contact us as soon as possible to confirm availability and initiate the exchange process. You will be responsible for the return shipping costs, but we will cover the cost to send the exchanged item to you.
18. Do you offer discounts or promotions?
We occasionally offer promotions and discounts. To stay updated on special offers, sign up for our newsletter or follow us on social media for the latest news.
19. Can I use multiple promo codes on one order?
Unfortunately, we only allow one promo code per order. Promo codes cannot be combined with other discounts or offers unless specifically stated.